Client case studies: how we will publish them

Why there are no case studies here yet

A case study is the full story of one client's purchase, permit, let or sale, from the first brief to the final receipt. It needs far more personal detail than a short opinion, so it needs far more care. We publish one only when a client has finished working with us, has read the draft line by line and has signed a consent form. No client has done that yet, so this page sets out our method first. When the first case appears, you can hold it against these rules. Short opinions from clients are on our client reviews page.

Consent: in writing, per language, open to withdrawal

Consent is a separate agreement, signed after the service has ended. It is never a clause hidden in the service contract, and a client who says no gets exactly the same service as one who says yes.

• Written and specific. The form names the case, lists every detail that will appear and says where. A general "you may use my story" is not enough.
• Per language. The client ticks English, Georgian, Russian, Hebrew and Arabic separately and sees each translation before it goes live. Some clients are happy to be read in English but not in the language of their home country.
• Per element. Budget, timeline, photos, video and the city are each a separate yes or no.
• Open to withdrawal. Consent can be withdrawn at any time, in one message, without a reason. Withdrawal stops further use; as our privacy policy explains under the Law of Georgia on Personal Data Protection, it does not affect processing that happened before it.
• Everyone in the file signs. If a couple bought together, both sign.

The signed form is kept in the client file, so we can show that a case was published with consent.

What we remove, and what stays hidden unless the client agrees

A property story can identify a person without a name. A building, a floor and a price are often enough for a neighbour to work out who bought.

The cadastral code is not secret, but next to a story about money it leads straight to a registry extract that names the owner. A blacked-out field is filled in solid black before the scan is saved as an image, not covered by a layer that can be removed.

What every case will document

Each case follows the same outline, so that cases can be compared. If the client refuses one element, its heading stays with the words "not published at the client's request".

1. The goal. What the client wanted, in their words: a flat to let in Batumi, a family home in Tbilisi, a residence permit through property.
2. The budget band. Only if the client agrees, and as a range unless they choose otherwise.
3. The timeline, step by step. Each stage with its date: first call, shortlist, viewing or video tour, legal check, contract, payment, registration, permit application, first tenant.
4. The documents used. Which papers were needed and who issued them: registry extract, power of attorney, apostille, certified translation, developer contract, valuation report.
5. What went wrong. Every delay, refusal, surprise or mistake, including ours. A case with this section empty is not published, because no real purchase runs perfectly.
6. What it actually cost. Our fee and each third-party cost, matched to a receipt, next to the figure in the original written quote.
7. What the client would do differently. The client's own answer, not ours.

The kinds of case we plan to publish

Each planned case sits next to the guide on the same subject and tests it against real events.

The real rental income page already has three empty places for owner results: a long let in Tbilisi, short stays in Batumi and a flat that earned less than planned. They will be filled under these rules.

How we check the numbers in a case

Our publication rule: before a case is published, every figure is checked against a document by a member of the team other than the adviser who handled the case.

• Each cost needs a paper trail. A notary fee is matched to the notary's receipt, a registry fee to the payment confirmation, a translation to the invoice. A figure with no document is removed or marked as the client's own estimate.
• Quote against outcome. Our first written quote and the amount actually paid stand side by side. A difference is explained, not rounded away.
• Rent comes from statements. Bank statements or platform payout reports covering at least 12 months, never a booking calendar or one good month.
• Currency is stated. Where money moved between dollars, euros and lari, the case gives the rate used and its date.
• State fees are checked. Each one is compared with the fee schedule in force on the day it was paid, using the official sources listed in our editorial policy.
• No projections. A case reports what happened. It never turns one good year into a forecast.

The client can correct a checked figure with a document, but cannot swap a documented figure for a nicer one.

Sellers, tenants, developers and officials in a case

The seller, a tenant, a neighbour, a notary or an official did not sign our consent form. They are not named or described in a way that points to them: we write "the seller" or "the tenant" and leave out age, nationality and reasons for selling.

Under our publication rules, a developer is named only when the client agrees and every statement about the developer rests on a document we can show, such as the contract, a dated letter or a registry record. Before publication we offer the developer a chance to comment, and any comment is printed next to the case, as our independence statement provides for developer profiles and reviews. No developer can pay to be named, left out or described more kindly.

Cases that ended without a purchase

Some of the most useful stories end with a client walking away. A legal check that finds a mortgage on the flat, a building permit that does not match the brochure, a rental plan that fails once real costs are added: each is a result, often a good one. We will publish such cases on the same terms, because they show what the checks are for. The case says what was found, at which step and what finding it cost, without identifying the seller or the property.

Cases where we made a mistake are published too. If we missed a deadline or prepared a document wrongly, the case says so, with what we changed afterwards. A set of cases with no failures in it is a sales brochure.

How to read success stories from any agency in Georgia

Agencies, developers and residency firms in Georgia often publish "success stories". Some are honest; others are marketing written backwards from a sale. Watch for these signs:

• Round numbers, no dates. "Bought for $100,000, now worth $150,000" with no purchase date, valuation or source is a slogan, not a case.
• Yield without costs. Rent quoted before management, cleaning, utilities, empty weeks and tax overstates what the owner keeps. Compare it with real rental income.
• Nothing went wrong. Registration, translations, transfers and permits all involve waiting. A story where every step was instant was edited.
• A permit described as certain. The state decides a residence permit, not an agency. Any story that promises one is a warning sign.
• Borrowed faces. Search the "client" photo online. If it appears on other sites, you know how the rest was made.
• No way to check. If every client wishes to stay anonymous, ask for the documents with personal data blacked out.
• One developer in every story. The agency may be paid by that developer. Ask who pays the agency, in writing.

Read any case, ours included, as one buyer's experience at one time, and check the property yourself, starting with our guide to real estate scams in Georgia.

How a client can propose a case

If you bought, let, sold or applied for a permit with our help and your experience could help others, tell us, now or years later.

1. Write to info@avi.ge or message us on WhatsApp, saying in which languages you would share your case.
2. We send the outline and the table of details, and you mark what may appear.
3. We draft the case from your file and your answers, tying every figure to a document you hold.
4. You correct the draft and may add a paragraph in your own words.
5. You approve each translation, then sign the consent form. The publication date goes into this page's change log.

Nobody is paid, discounted or rewarded for a case, and refusing one changes nothing. You can stop at any step before publication, and the draft is then deleted.

How to change or withdraw a published case

A client may sell the flat, move country or simply change their mind. No reason is needed.

• Withdraw completely. Send one message from the contact details in your client file. We remove the case from all five languages and from internal links, and confirm in writing.
• Withdraw one language. Keep a case in English and remove it from, say, Russian.
• Remove one element. A photo, the budget band or the city can go while the rest stays.
• Add an update. A problem that appeared later, such as a tenant who left early, can be added with a date. We will not hide it to keep a case looking good.

Search engines and archive sites may keep copies for a while after removal; where a search engine offers a removal request for outdated content, we file it for you. Your rights over your data are in our privacy policy.

Frequently asked questions

Why are there no case studies on this page yet?

Because a case is published only after a client has finished the service, approved the text in each language and signed a consent form. None has done so yet, so the page sets out the method first.

What personal data will a case study show?

By default none that identifies the client. Passport data, personal numbers, bank details and health or family details are never shown. The street address, cadastral code and price appear only if the client agrees in writing; the exact flat number never does, and the floor at most as a band.

Can a client withdraw a case after publication?

Yes. One message is enough, without a reason. We remove the case, or one language or one element of it, and confirm in writing.

Are the costs in a case study real?

Each cost is matched to a receipt or invoice and shown next to the figure in the original written quote. A figure without a document is removed or marked as the client's own estimate.

Do clients get paid or a discount for a case study?

No. Nobody is paid, discounted or rewarded for a case, and refusing one does not change the service or the fee.

Change log

• 2 November 2026 - Published with the case study rules and method; the first cases to be added with written client consent.